Thank you for visiting FIBATV.COM powered by WWW.LIVESPORT.TV, part of the Perform Group, www.performgroup.com

This Privacy Policy explains how Perform Group Limited, and other companies, including FIBATV, within the Perform Group Limited's group of companies, use information we collect about you and the choices you can make about the way your information is collected and used.

FIBATV provides an online video service offering a selection of live sports events, edited highlights, extended highlights and other content (collectively, "Content") available on the FIBATV website (the " FIBATV Site"). Our video service, including the Content and our video player, and any other features, tools, applications, materials or other services offered from time to time by FIBATV in connection with its business are referred to collectively as the "FIBATV Services."FIBATV is a website based in the United Kingdom.

By your use of the Website you consent to be governed by this Privacy Policy.

1. PERSONALLY IDENTIFIABLE INFORMATION

You can visit the Web site without disclosing any information about yourself. However, to purchase any live events viewable on this website, participate in any contest or message feature, download any content, take part in any other interactive feature of the Web site, or receive information from FIBATV, such as newsletters or email regarding upcoming FIBATV events (collectively, the "Services") you must register and provide accurate information about yourself to the Web site, as the Services may not work properly without such information.

Additionally, the Web site contains links to Web sites that are not operated by FIBATV these third parties may collect data from you and share some of that data with us. FIBATV is careful when choosing its partners, sponsors, and affiliates, but FIBATV is not responsible for any misuse of personal information by such third parties. We recommend that you view the privacy policy posted on each Web site that you use to confirm that the site's policies are acceptable to you.

When using the Services, we may ask you to provide all or some of the following information: your name, your address, your email address, your telephone number, and your age ("Personal Information"). We may also ask you to provide your thoughts or answer some questions about your favourite FIBATV events, personalities, and other subjects of interest to sports fans. Your Personal Information is password protected, and any Personal Information you provide to the Web site is protected from unauthorised disclosure by reasonable technological measures. Information provided to FIBATV is not, however, transmitted via SSL encryption technology. We recommend that you do not divulge your password to anyone. Personal Information may be used for marketing and promotional communications by FIBATV, its partners, sponsors, affiliates, successors, and assigns. FIBATV will, not, however, sell or lease your personal information to third parties not associated with FIBATV, its partners, sponsors, and affiliates.

If you do not wish to receive marketing and promotional communications from us or our partners, sponsors, and affiliates, you can choose to opt-out when providing your Personal Information to FIBATV. You can also opt-out by [updating your FIBATV user profile]. If you would like to close your account with us and delete your profile, please go to [My Account section to update your FIBATV user profile].
Please note: If you do decide to opt-out of receiving information, FIBATV will be unable to keep you informed of any new products, services, or special offers that may interest you and will have an impact on our ability to inform you of any live events important information as part of any subscription service you may have.

2. AGGREGATED INFORMATION

To evaluate the Web site and ensure that we are providing Content and Services of interest to you, we may collect and store statistical information regarding how you use the Web site, the name of your Internet Service Provider, the Web site that referred you to the Web site, and the time and date you view the Web site. We may also use Personal Information to develop demographic information regarding Web site users. Such aggregated information will not identify you personally. We may share this aggregated, statistical information with our partners, sponsors, affiliates, and other third parties.

We may on occasion combine information we receive online with other records to enhance our ability to notify you of our products and services that we think will be of interest to you. If you do not want to receive these notifications please send an e-mail to letting us know.

3. COOKIES

From time to time FIBATV may place a cookie on your computer. A "cookie" is a small line of code that is stored in your browser when you visit a cookie-enabled Web site. A cookie allows us to track and keep records on user activity. Most browsers are initially set to accept cookies. If you set your browser to reject cookies, it is possible that some parts of the Web site will not function. Moreover, in order to use the Services, your browser must accept cookies.

4. DISCLOSURE FOR LAW ENFORCEMENT PURPOSES

FIBATV reserves the right to access and disclose Personal Information to comply with applicable laws and lawful government requests, to operate its systems properly, or to protect itself or others. FIBATV may attempt to obtain the prior consent of the individual before disclosing the Personal Information, but it has no obligation to do so.

5. CONTACT AND NOTICES

Although absolute security cannot be guaranteed on the Internet, please be assured that we have in place security measures to protect the confidentiality of your information. We will continue to maintain and improve these measures over time in line with legal and technological developments.

You can contact us at any time at to see the personal information we have collected through this site that relates to you. To protect your privacy and security we will take reasonable steps to verify your identity before granting access.

If we decide to change this Privacy Policy, the changes will be posted on this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. We will not use or disclose personal information provided to us in ways unrelated to the ones described above without informing you and providing you with an opportunity to opt-out of these unrelated uses.

If you have any questions or comments about this Privacy Policy please feel free to contact us at

Registered Office:
Perform Media Services Limited,
Sussex House
Plane Tree Crescent
Feltham
TW13 7HE

Tel: (0)20 3372 0600

Registered No: 3426471

6. PARENTS & GUARDIANS:

This Web site is a general audience Web site. We do not knowingly collect and/or share Personal Information from children under the age of thirteen on the Web site. However, your child cannot use some of the interactive features of the Web site without providing Personal Information. We therefore recommend using the Web site with your child if he or she is interested in participating in an interactive feature of the site.

If, in the future, FIBATV collects Personal Information from children, it will do so in compliance with the Children's Online Privacy Protection Act of 1998

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Please be assured that we have in place security measures to protect the confidentiality of your information.

Please refer to the Privacy Policy for more details.

Click here to review the Privacy Policy

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You need to contact our Customer Services team if you have forgotten your email address and/or your password.

Please click on the Contact Us link on the navigation bar opposite or email

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You can update your personal details by using the My Account section.

Log in as normal, click the My Account link displayed on the screen, and choose Update Personal Details' to update.

My Account also allows you to update your email address and/or password.

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You need to create a personal account before gaining access to FIBATV by following our simple registration process.

Click here to get started

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Your subscription to FIBATV includes access to live matches and highlights where available. Hide answer

It is recommended you have the following installed on your PC or Mac to access FIBATV

FLASH
• Flash Player 10 - 10,0,32,18

BROWSERS
• Internet Explorer 7.0.5730.11
• Firefox 3.0.4
• Safari 3.1.2 (525.21)
• Opera 9.6.4
• Google Chrome 3.0.195.21

OPERATING SYSTEM
• Windows: XP, Vista or Windows 7*
• Apple Macintosh: Leopard (10.5) or Snow Leopard (10.6)

* Please be advised that Windows 7 (64 bit) is not supported due to Adobe not developing a 64 bit Flash Player at this time. If you have Windows 7 64 bit then please ensure that you are using a 32 bit browser such as Firefox or Google Chrome.

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Cookies are small files, stored on your computer and used to authenticate you after you have logged in initially. If you do not permit Cookies from World to be stored on your local computer, you will not be able to gain access to the site.

Internet Explorer 7
1. Start Internet Explorer.
2. Select the Tools menu and then Internet Options.
3. In the next window select the Privacy tab at the top of the screen.
4. Click on the Default button at the bottom right of this section.
5. Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message.
6. Click the OK button at the very bottom of the window to accept your changes.
7. Stop all instances of Internet Explorer to ensure settings are applied properly.

Internet Explorer 8
1. Start Internet Explorer.
2. Select the Tools menu and then Internet Options.
3. In the next window select the Privacy tab at the top of the screen.
4. Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message.
5. Click the OK button at the very bottom of the window to accept your changes.
6. Stop all instances of Internet Explorer to ensure settings are applied properly.

Google Chrome
1. Open Google Chrome
2. Select the 'Spanner' icon in the top right hand corner
3. Select 'Options'
4. Select 'Under The Hood' tab
5. Under 'Cookie Settings' ensure the drop down is set to 'Allow All Cookies'
6. Now stop all instances of Google Chrome to ensure the settings have applied properly

Safari
1. Open Safari
2. Select 'Edit Menu'
3. Select Preferences
4. Select 'Security' tab
5. Ensure 'Accept Cookies' is set to 'Always'
6. Select the 'X' in the top corner of the box
7. Now stop all instances of Safari to ensure the settings have applied properly

Firefox
1. Open Firefox
2. Select 'Tools' from the menu bar
3. Select 'Options'
4. Select 'Privacy' tab
5. Under 'Cookies' ensure the 'Accept Cookies From Sites' checkbox is checked
6. Click 'OK'
7. Close all instances of Firefox to ensure the settings have applied properly

Opera
1. Open Opera
2. Select 'Tools' from the Menu Bar
3. Select 'Preferences'
4. Select the 'Advanced' tab
5. Select 'cookies' in the left hand menu
6. Ensure 'Accept Cookies' is selected
7. Click 'OK'
8. Close all instances of Opera to ensure the settings have applied properly

It is also possible that this problem has been caused by a firewall on your machine blocking cookies externally to Internet Explorer. If this is the case you will need to amend your firewall to allow our cookies

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PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE YOU USE THIS WEBSITE

These Terms and Conditions shall apply to Your use of the website FIBATV.COM located at WWW.LIVESPORT.TV

By using the FIBATV Site You agree to be bound by the Terms and Conditions set out below. If You do not wish to be bound by these Terms and Conditions, You should not use the FIBATV Site.

We may change these Terms and Conditions from time to time and so you should check these regularly. Your use of the FIBATV Site will be deemed an acceptance of the terms existing at that time.

1. Copyright

All copyright in the text, videos, images, photographs, graphics, user interface, and other content provided on the FIBATV Site ("the Website"), and the selection, coordination, and arrangement of such content, are owned or licensed by FIBATV , to the full extent provided under UK copyright laws and all international copyright laws.

You may view the Website and its contents but you are prohibited from copying, reproducing, modifying, distributing, displaying, performing or transmitting any of the contents of the site for any purposes.

The Website and the information contained in it are for individual entertainment and informational purposes only. Any reproduction, copying, or redistribution for commercial purposes of any materials or design elements of the site is strictly prohibited without prior written consent from FIBATV. Systematic retrieval of data or other content from the Website to create or compile, directly or indirectly, a collection, compilation, database or directory without prior written permission from FIBATV is prohibited.

2. Trade Marks

The Website includes registered and unregistered trademarks of FIBATV and various third parties, including but not limited to domestic and international sporting regulatory bodies and associations and commercial partners of FIBATV. You may not use these trademarks without the prior written consent of the owner of the relevant trademark.

3. Links

The links to third party websites that are contained within this Website are provided only for your convenience. FIBATV does not endorse those third party websites or any of the products or services offered on or through them. You access those third party websites and use the products and services offered on or through them at your own risk.
FIBATV welcomes other website managers and administrators using the FIBATV logo as a link from their site to the FIBATV.COM home page.

4. Your conduct

As a condition of your use of the Website, you warrant to FIBATV that you will not use the Website for any purpose that is unlawful or in a manner prohibited by these terms of use.

In particular, you agree not to:

i) use the Website for any activities, or submit to or via the Website any information or materials, which breach any laws or regulations or infringe a third party's patent, trade mark, copyright or other proprietary rights or privacy;

ii) publish, distribute, transmit or disseminate on the Website any material which is unlawful, obscene, defamatory, indecent, offensive, inappropriate or racially, ethnically or otherwise objectionable;

iii) promote any unsolicited or unauthorised advertising, promotional materials, surveys, contests, pyramid schemes, chain letters, unsolicited e-mailing or spamming via the Website;

iv) impersonate any person or entity;

v) upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware; or

vi) undertake any conduct that, in FIBATV 's sole discretion, restricts or inhibits any other user from using or enjoying the Website.
You will indemnify FIBATV, its employees, agents and representatives from any loss or damage including consequential loss or damage which may arise from the posting or deletion of your submitted content or from any breach by you of these terms or from your use of the Website.

5. Data Protection

The information and data ("personal data") which is provided by you in connection with this site will be held on the computers and manual records of and will only be used by FIBATV who will endeavour to keep any user information confidential and not pass this information to any third party. For further details view our privacy policy.

6. Price and Payment

Our prices only cover access to the Services. Telephone line and other communications or access costs may be charged to you separately by your ISP or relevant service provider. All our prices are inclusive of tax at the rates in force from time to time. Except in the case of manifest error, the prices payable for the Services that you order are as set out on this Website at the time at which you place your order.

You confirm that the payment account/credit/debit card which is being used is yours. All account, credit/debit card holders are subject to validation checks and authorisation by the bank/card issuer.

Perform Media Channels Ltd. reserves the right to refuse credit/debit card payments in its reasonable discretion. NetBanx will process your payment on a secure site.

7. Governing Law

These Conditions shall be exclusively governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

8. Liability

UNLESS AGREED OTHERWISE IN WRITING, THE MAXIMUM LIABILITY OF EACH OF PERFORM MEDIA CHANNELS LTD. AND LIVESPORT.TV TO YOU ARISING BY REASON OF OR IN CONNECTION WITH THE SUPPLY OF THE SERVICES TO YOU SHALL BE LIMITED TO THE AMOUNT PAID BY YOU IN RESPECT OF THE SERVICES IN QUESTION ("PAYMENT AMOUNT"). NEITHER PERFORM MEDIA CHANNELS LTD. NOR LIVESPORT.TV SHALL IN ANY EVENT BE LIABLE TO YOU FOR:

(I) ANY DIRECT LOSS IN EXCESS OF THE SUBSCRIPTION AMOUNT; OR

(II) ANY INDIRECT OR CONSEQUENTIAL LOSS OR OTHER COSTS; OR

(III) ANY CORRUPTION TO DATA OR ANY INDIRECT OR CONSEQUENTIAL LOSS WHAT SO EVER EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR SHOULD REASONABLY KNOW OF SUCH LOSS. NOTHING IN THESE CONDITIONS SHALL EXCLUDE OR LIMIT THE LIABILITY OF PERFORM MEDIA CHANNELS Ltd. AND LIVESPORT.TV FOR DEATH OR PERSONAL INJURY DUE TO ITS NEGLIGENCE OR FOR ITS FRAUD. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

9. Cancelling a Subscription

The Subscriptions to any of our products can be cancelled at anytime by writing to our customer services department .

9a. Cancellations & Refunds
You may notify us of your intention to cancel within five working days of your next payment due date, or subscription renewal date whichever is sooner. Such notice will only take effect at the end of your then subscription period. You may notify us of your wish to cancel by contacting our Customer Services team at or via your My Account page.

If you feel you are in a position to require a refund please contact our customer services team at . Refunds will only be considered on a case by case basis and in exceptional circumstances.

9b. Subscription exceptions
Please note: From time to time during the course of the league/competition FIBATV will be granted the right to stream additional fixtures/events matches at short notice. These matches can carry different geo-restrictions to all other matches - these are part of the rights agreement and are out of the control of FIBATV. In this instance there may be an additional charge to gain access to these fixtures/events.

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If you are experiencing any problems accessing the content provided on FIBAtv.com we would like to help you find out what is causing the problem.

The service requires to be accessed using Internet Explorer 6.0+, Windows Media Player v.9 or above and the latest Macromedia Flash plugin. The live streaming area of the website ( LIVE on navigation) is available to view on both PC and Mac operating systems and requires Flash Player 9.0.115 or later installed. Get the latest Macromedia Flash plugin.

Some of you may have experienced issues recently with Flash Player stopping working or not allowing videos to play.

This has been a global issue impacting users of a number of different AntiVirus clients including Checkpoint, where a particular component of the flash player has been mistakenly identified as a virus risk. The route cause has now been corrected by all the vendors so should not recur.
You can safely download it from here On the right in the green section is the download - run the file it downloads

For further information relating to System Requirements please visit: System Requirements and select the article specific for FIBAtv.com

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2011 EuroBasket (Men)
No live or delayed streaming of any kind:
Japan
France
Germany
Lithuania
Pan-Arab
USA

2011 FIBA Asia Championships (Men)
No live or delayed streaming of any kind:
Japan
Pan-Arab
Central/South Americas

2011 FIBA Africa Women's Championships
TBC

2011 FIBA Americas Women's Championships
No live or delayed streaming of any kind:
Japan
Pan-Arab
Central/South Americas

For further technical assistance please click on the relevant link below
For errors directly linked to Windows Media Player (WMP) or any of its components:

Windows Media Player
For errors linked to Digital Rights Management (DRM) or licences: Digital Rights Management
For errors related to Audio/Picture Quality, Can't View Video please visit: Streaming and Downloading
For errors relating to site access: Site Access
For errors relating to live coverage or videos: Live Events
For errors relating to Java, Cookies, Flash and Quality: Other Assistance
For any other assistance: Home Page
If none of the articles contained in the above links enable you to access the FIBAtv.com site or any of its components then please email

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To clear the cache, please follow the instructions below depending on your web browser (If you are not sure what browser you are using, select 'Help' or 'About' from your menu bar):

IE7 (Internet Explorer 7)
• Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
• Now click on Tools>Internet Options> On the Security tab set the level to Medium. Then on the Privacy tab set the Privacy level to Medium-High.
• Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
• Delete any shortcuts to the website in "favourites" and "bookmarks"
• The above should clear any corruption and force your computer to download new cookies from the site.

IE8 (Internet Explorer 8)
• Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
• Now click on Tools>Internet Options> Under the Browsing History heading please select 'Delete'
• Please ensure that the Cookies, Temporary Internet Folders and History boxes are checked.
• Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
• Delete any shortcuts to the website in "favourites" and "bookmarks"
• The above should clear any corruption and force your computer to download new cookies from the site.

Safari
• Press Ctrl, Alt and E at the same time and this will ask you whether you wish to empty the cache - select 'Empty'
• Delete any shortcuts to the website in "favourites" and "bookmarks"

Opera
• Select the 'Tools' menu and Advanced
• Select Cookies
• You will then need to delete the cookies one at a time.
• Delete any shortcuts to the website in "favourites" and "bookmarks"

Chrome
• Click on the spanner - top right corner
• Select Clear Browsing Data from the drop down box
• Ensure that Empty the Cache and Delete Cookies are checked
• Select Everything from the drop down box
• Click the 'Clear Browsing Data button
• Delete any shortcuts to the website in "favourites" and "bookmarks"

Firefox
• Click the following link: Click here
• Delete any shortcuts to the website in "favourites" and "bookmarks"

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The FIBATV player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your internet connection.

Where adaptive streaming is not available, the player will shown you three options for video quality - LOW, MEDIUM and HIGH.

Click here if you are unsure of what your bandwidth speed is.

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Streaming allows you to play a program straight from FIBATV, without you having to download the program to your hard drive first.

Simply choose a program and Click to Play. Don't forget that you have to be online for the entire length of the program to play it.

To use streaming on your computer you need to install Flash, a program which Adobe provides a version of for Windows, Macintosh and Linux.

Click here to get the latest version for your computer.

This link will take you to a website outside FIBATV. We are not responsible for content or software downloaded from external sites.

This streaming technology is similar to that used by other popular video sites, such as YouTube and Google Video.

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Only the latest version of Flash, which Adobe provides for Windows, Macintosh and Linux, supports this.

Click here to get the latest version for your computer.

This link will take you to a website outside LIVEPDC.TV and we are not responsible for content or software downloaded from external sites.

If you still experience problems and only audio is heard in full screen, check your computer's video acceleration settings.

Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display.

Remove the tick from the box next to Enable hardware acceleration.

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There are several steps that you may need to go through if you are having problems playing the content, so make sure you check all the following.

Enable JavaScript

If you are told to enable JavaScript for Click to Play streaming, please do the following:

Windows XP & Vista Users:

Internet Explorer
1. Go to Tools then Internet Options
2. Click on the Security tab
3. Click on Custom Level
4. Scroll down until you see a section labelled Scripting
Under Active Scripting, select Enable and click OK

Mozilla Firefox
1. Go to Tools then Options
2. Click on the Content tab
3. Make sure there is a tick in the box next to Enable JavaScript
4. Click OK

Apple Macintosh Users:

Safari
1. Go to Safari
2. Click on Preferences
3. Click on the Security tab
4. Make sure there is a tick in the box next to Enable JavaScript
5. Close Preferences

Mozilla Firefox
1. Go to Firefox
2. Click on Preferences
3. Click on the Content tab
4. Make sure there is a tick in the box next to Enable JavaScript
5. Close Preferences

Enable cookies

Internet Explorer

• Choose Tools, then Internet Options
• Click on the Privacy tab
• Click on the Advanced button
• Tick the override automatic cookie handling box
• Select Accept (or Prompt)
• Click the OK button

Mozilla Firefox

• Choose Tools from main menu, then Options
• Click on the Privacy tab
• Tick the Accept cookies from Site box
• Click the OK button

Safari

• Select Safari from main menu, then Preferences
• Click on the Security tab
• Select Always to Accept Cookies.
• Click the close button.

Find more about cookies from http://www.aboutcookies.org/

This link will take you to a website outside LIVEPDC.TV and we are not responsible for content or software downloaded from external sites.

Security program settings

If you see a grey screen with no download button or error message displayed, it may be that your security program is blocking access as is not listed as a trusted site. Check your security program's settings to see how to do this.

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FIBATV is available in all territories.  Live coverage availablity can change from event to event. Hide answer